Buy Sell Birds FAQ

Buying & Selling

Q - Can I place multiple Ads?

A -

Yes! The limit is usually up to 30 per member. More can be allowed on request depending on the reason or if you are a business.

Q - Who is responsible for my Ad?

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You are responsible for any advert you place on the Avian Directory.

Q - Are there rules we must follow to sell on the Avian Directory?

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Yes, before you can place any advert, you must read and agree to our Terms & Conditions.

Q - Is it easy to place an Advert?

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Yes, there is a demo video on the Create Advert page showing how to set up an advert. It should only take a couple of minutes to create, unless you are using the HTML editor to create a fancy page.

Q - Can I sell anything on the Avian Directory?

A -

Yes, as long as it is avian related. Bear in mind that some species may not be allowed if they are protected, endangered or illegal in your country (we will check).

Q - Can I sell something for someone else on Avian Directory?

A -

Yes, as long as you have their permission to do so and that it is avian related.

Q - My bird or item did not sell, can I list it again?

A -

Yes, you can place the same advert again once it expires. It is better to re-publish it just before it is due to expire, then we will approve it again for you.

Q - I run a business, Can I list birds or items here for free?

A -

Yes, we welcome businesses and charge nothing at all. Please Note: if selling multiple items or birds, then it is one advert per item or bird, or the advert will be denied.

Q - I want to buy what is in the Ad, how do I contact the seller?

A -

The seller has 3 options when setting up their Ad to allow people to contact them, as follows:

 

1, By Phone Number

2, By Private Message

3, By Phone Number & Private Message

 

Email addresses are withheld from the public for privacy reasons and to prevent spam mail.

Q - I messaged the seller about an Ad but got no reply, what do I do now?

A -

Please be patient, some people are very busy. There could be many reasons why they have not responded to your message, but I am sure they will eventually reply.

Q - I responded to an Ad but the Ad has expired or disapeared, what happens now?

A -

Even if the Ad has expired or disappeared, the seller will still receive your private message. Some Ads are taken down by the seller because what was listed might have been sold, or the Ad may have been taken down by a Moderator or Admin.

Q - I have messaged a buyer or seller, can an Admin or Moderator see our messages?

A -

No, all private messages are private between the sender and recipient.

Q - When will my advert expire?

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An advert will usually last around 3 months from the date it is approved before it expires. Renewing an advert just before it is due to expire will extend the expiry date by 3 months (once approved).

Q - Can I share my Ad to Facebook?

A -

Yes, at the top of the page we have included a Facebook share button. Simply click the Share button, select any options, then click share. You can also see how many times the advert has been shared to Facebook on the share button.

Features

Q - I would like to suggest more features, who do I ask?

A -

You can contact us on the Contact Us page with any features suggestions. We are always updating and adding new features, and are only too happy to add more if it is what people want.

Q - One of the features are not working, who do we report it too?

A -

If you find that a feature is not working or not working how it should, then please report it to us using the Contact Us page. We usually fix errors pretty quickly so that members can have a better experience on Avian Directory.

Q - Does everyone have the same features?

A -

Generally yes, but over time as we add more features, some may be exclusive to particular members. Some areas of the site may require you to request to participate in that section so that you can access all the features that section has to offer.

Q - Can a feature be moved to a different part of the page?

A -

No, the placement of features are part of the site design. If you feel a feature would look better located somewhere else on the page, you can make a suggestion using the Contact Us page.

Q - How often are new features added?

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We aim to implement new features which are useful to members as often as possible. We try to avoid filling pages with features that are not really needed so that the focus is on the main content.

Fees

Q - Does the Avian Directory charge for placing an Advert?

A -

No, there are no charges at all, it is 100% free whether it be a Buy, Sell, Lost or Found Advert.

Q - The seller is requesting additional fees, what should I do?

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Some sellers may request additional fees for postage, transportation, delivery which may not have been mentioned in their advert, you should agree extra fees before buying anything from anyone.

Q - The seller is asking for more than what the advert suggests?

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It is down to your own discretion whether you want to pay what they are asking, despite what their advert says. You should agree a final payment before parting with your hard-earned money.

Q - Can I get a refund if I am not happy with my purchase?

A -

You should ask prior to buying anything whether you are able to get a refund if you are dissatisfied with your purchase. Always buy from reputable sellers. 

Q - The price in the advert has changed, what should I do?

A -

It is up to the seller how much they wish to sell their birds or items for, sometimes they need to amend their adverts to correct their pricing. You should not be expected to pay more than the agreed price, if this should happen then you should ask for your money back or refuse to pay unless you are happy with their new price.

Q - Is the Avian Directory liable for any transactions?

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No, Disputes, anything financial, are between yourself and the seller. Avian Directory are not responsible for losses, theft, disputes, undelivered items.

Q - Does the Avian Directory take a percentage from sellers?

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No, we do not take anything from sellers or buyers, we rely on donations made via our donations button on the bottom of our About Us page.

Q - Can I pay through the site using PayPal, Credit card etc...?

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No, we do not handle any kind of transactions. The only transaction is a donation to the site, which can be found at the bottom of our About Us page.

Q - How much can I charge for my bird or Item?

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It is up to you, the bird or item belongs to you.

Q - Can I change the price on my advert?

A -

Yes. Please note, any changes made to your advert will place your advert back in the list to await moderation again. 

Q - How does the Avian Directory make any money from our Ads?

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As mentioned in other places on this FAQ, we rely solely on donations made by generous members where they use our donations button located on the bottom of our About Us page. We do not make money any other way.

Q - I want to show my appreciation to Avian Directory, can I donate?

A -

Yes, of course. Click HERE and use the PayPal donate button at the bottom of the page. All donations go towards the upkeep of the site and are greatly appreciated.

Lost & Found

Q - Can I list other animals apart from birds?

A -

NO! This site is strictly for anything avian. Only birds or bird items can be listed on the Avian Directory.

Q - I lost a bird, can I list it here?

A -

Yes, login then go to your control panel, under Buy, Sell, Lost & Found, you can create a listing easily there. Read and agree to the terms & conditions first if you have not already done so, you only need to agree to them once. Fill out the appropriate sections, then click submit. All adverts require moderation.

Q - I found a pet bird, can I list it here?

A -

Yes, login then go to your control panel, under Buy, Sell, Lost & Found, you can create a listing easily there. Read and agree to the terms & conditions first if you have not already done so, you only need to agree to them once. Fill out the appropriate sections, then click submit. All adverts require moderation.

Q - I found a wild bird, can I list it here?

A -

No, we do not allow the listing of any wild bird on Avian Directory. If the bird requires medical attention, then we would suggest contacting a local wildlife rescue or a rehabber.

Q - I found a dead ringed bird, what do I do?

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If you do sadly find a dead ringed bird, please follow this link for more details, BTO

Q - Someone stole my bird or birds, can I list it here?

A -

Yes, you are in the right place. Please login then go to your control panel, under Buy, Sell, Lost & Found, you can create a listing easily there. Read and agree to the terms & conditions first if you have not already done so, you only need to agree to them once. Fill out the appropriate sections, then click submit. All adverts require moderation. Provide as much information as possible and remember you can drag images or photos of your stolen birds in to the textarea if you have any. Stolen birds are listed as lost when creating your advert.

Scams

Q - Are scams easy to spot?

A -

It depends on your experience, some people can spot them easy whilst others may not. If you suspect a scam post or a scam member, then please report it to the site Admin or a Moderator. To report anything suspicious, please use the Contact Us form, you must be logged in to make a report.

Q - How quickly will the Avian Directory deal with scammers?

A -

We will take immediate action as soon as we become aware. 

Q - Someone is asking for money up front, what should I do?

A -

It is risky business to part with your money based on faith before receiving any goods. Someone asking for money up front, deposits or part payments before receiving your goods should be avoided unless they are reputable. We recommend cash on delivery or pay when you collect.

It is all too common where people send payments for goods that never arrive.

Q - Who is responsible if I am scammed?

A -

If you are scammed out of your money or goods, Avian Directory is not responsible or liable. You are responsible for your own transactions. Any trading through Avian Directory is between yourself and the person you are trading with.

Q - I found an Ad that looks too good to be true, can I trust it?

A -

If it looks too good to be true, then it probably is too good to be true and likely to be a scam. Always approach each Ad with caution and if you suspect anything unusual then please report the Ad using our Contact Us form. You must be logged in to use the form.

Q - What is a scam?

A -

A scam is usually when someone offers something which appears to be cheap, asking for money before receiving any goods, denying receiving goods despite actually receiving them and asking for their money back, asking for bank details etc...

Some scams are quite sophisticated and can easily fool even someone who can usually spot a scam easily, always be vigilant.

Q - Someone is asking for my bank details, shoud I trust them?

A -

NO, Never give out your bank details to anyone, ever!.